Return Policy

The return policy is generally adopted in accordance with the decision of the Minister of Commerce and Industry No. 27 of 2015 issuing the executive regulations of Law No. 39/2014 regarding consumer protection and the most important items are the following:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via email refunds@slatekw.com. If your return is accepted, we’ll send you our driver to take the returned product

You can always contact us for any return question via email refunds@slatekw.com.

The delivery fee for returning the product will be deducted from the value of the refund.



Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as flowers, or plants or dried flowers), custom products (such as special orders or personalized items), 

Please get in touch if you have questions or concerns about your specific item.


Exchanges
The fastest way to ensure you get what you want is to return the item you have and informing us to make new purchase for you for the new item.

Note: The there is delivery fee for exchanges


Refunds
We will notify you once we’ve received and inspected your returned item(s) and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.